Shipping policy
At Hilenza, we are committed to processing and shipping your order as efficiently as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday to Friday, excluding public holidays.
- You will receive a shipping confirmation email with tracking information (where available) once your order has been dispatched.
Shipping
- We ship to a range of domestic and international destinations.
- Shipping times may vary depending on your location, the shipping carrier, customs processing (for international orders), and other factors beyond our control.
Order Tracking
Where tracking is available, you will receive tracking details via email after your order has been shipped. Please allow some time for tracking information to update.
Delays
While we strive to ensure timely delivery, occasional delays may occur due to high order volumes, carrier issues, weather conditions, or customs clearance. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. Hilenza is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team, and we'll be happy to assist you.